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Returns

Please note that Return, exchange and cancellation policies differ based on whether item(s) are

  • Regular stock or special order
  • Delivered by parcel

Summary of Return, Exchange and Cancellation Policies:

 
Regular Stock
Special Order
(requires 25% non-refundable deposit)
Returns

Yes, within 7 days of delivery with 10%* restocking fee

* No restocking fee for parcel delivery (other than for mattresses).

No returns
Exchanges

Yes, within 7 days of delivery with no restocking fee on reselections for equal or greater value and 10%* restocking fee on reselections for lesser value.

* No restocking fee for parcel delivery (other than for mattresses).

No exchanges
Cancellations

Yes*, with no fee if cancellation is within 48 hours of PURCHASE. For deliveries within Arizona, California, Nevada or Texas, cancellations must be communicated at least 48 hours prior to DELIVERY. Otherwise, a cancellation fee of 10% shall apply.

* No cancellation for parcel delivery.

Yes, but subject to the 25% non-refundable deposit.


See below for additional details, exclusions and limitations (including those relating to items delivered by parcel and mattress return eligibility); redelivery fees apply; no refund of any delivery fees.

Returns/Refunds

BSHT.Inc accepts returns of regular stock items within 7 days of your delivery. You will be charged a 10% restocking fee on all regular stock furniture returns. Please note the following:

  • Returns are not accepted on Special Order items or as-is marked items.
  • Returns are not accepted on pillows, comforter sets, or other bedding products.
  • Please refer to separate return policy for mattresses and box springs.
  • BSHT.Inc does not charge a restocking fee on accessories such as area rugs, lamps, wall art, artificial plants, decorative pillows and table top accessories.
  • BSHT.Inc reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.
  • Returned items must be disassembled and in original packaging.
  • If returned items need to be picked up from your home, you will be charged a pickup fee.
  • Your initial delivery fee, if any, is non-refundable.

Returned items are inspected upon receipt. Any appropriate credits and refunds will be issued for the purchase price of the returned item(s), and taxes are refunded according to applicable state law. Except for refunds for damaged or defective merchandise, shipping, delivery and handling charges are nonrefundable, and return shipping or pick up fees may apply. Once item(s) are received and processed, refunds are generally issued within ten (10) business days.

Refunds do not apply to as-is items. In addition, refunds do not apply to special orders or pillows, comforter sets, or other bedding products, except for refunds for damaged or defective merchandise.

Exchange Policy

Exchanges of regular stock items are accepted within 7 days of your delivery of the item(s) and must be done at a retail store or by contacting Guest Services at 877-266-7300. Reselections on regular stock items for equal or greater value will not incur any restocking fee but will require an additional redelivery fee. Reselections on regular stock items for lesser value require a 10% restocking fee plus an additional redelivery fee. No exchanges on Special Orders or As-Is item(s).

If the item being exchanged needs to be picked up from your home, you will be charged a pickup fee. You must contact us within 7 days of receiving the item(s) to be exchanged, and the pick-up date must be within 21 days of receipt. If you do not arrange for pick-up or otherwise do not provide the exchanged item on the scheduled pick-up date within the indicated time frames, your exchange will be cancelled and you will be charged the applicable pick-up fee.

Cancellation Policy

Regular stock items can be canceled within 48 hours of PURCHASE. For deliveries within Arizona, California, Nevada or Texas, cancellations must be communicated at least 48 hours prior to DELIVERY. Orders that are cancelled outside of these time frames will be charged a 10% cancellation fee. In addition, orders held over two (2) weeks from purchase at our Customer Pick-Up will be cancelled and charged a 10% cancellation fee.

Special Order item(s) are subject to a 25% non-refundable deposit for all cancellations.

AS-IS Items

As-Is items have no warranties and cannot be returned or exchanged for any reason. All As-Is items must be picked up within 48 hours of purchase. Failure to pick up As-Is items within 48 hours of purchase will result in cancellation of your order. As-Is items are not eligible for delivery or shipping.

Special Order Items

Special Orders are manufactured by customer request, and because they are not items that Bsht.inc keeps in stock, we require a 25% non-refundable deposit at the time of purchase. Please allow a minimum of two (2) weeks for our suppliers to create and ship your item(s). Once your Special Order arrives, BSHT.inc will contact you to arrange delivery or pickup. Special Orders must be scheduled for delivery or pickup within two (2) weeks from the time BSHT.inc notifies you of item(s) being ready. If you do not arrange delivery or pick up of your Special Order, your order will be cancelled and your purchase will be refunded less the 25% non-refundable deposit. It is your responsibility to check that furniture will fit through doorways, up stairwells, down hallways and around corners and into the desired location. In the event that BSHT.Inc is unable to deliver the furniture into the desired location, your order will be cancelled and your purchase will be refunded less the 25% non-refundable deposit. Special Orders are placed immediately with our suppliers.

Once an order is placed, production cannot be stopped. If you wish to modify or cancel your Special Order, you have until 8pm Pacific on the day of purchase to do so at no charge. Any changes or cancellations to Special Order items after 8pm Pacific on the day of purchase will result in the loss of your 25% non-refundable deposit.

Parcel Policy and Return Eligibility

You may not cancel, change quantities, or alter the delivery address once items have been purchased. You may return your purchase for a refund of the merchandise cost within 7 days of delivery (subject to a restocking fee for mattresses). Shipping back to BSHT.Inc will also be at the customer's expense unless refused at time of delivery. Once item(s) are received and processed, refunds are generally issued within ten (10) business days.

Parcel carriers (e.g., UPS, FedEx, or USPS) will make 3 delivery attempts. In the event that the parcel carrier is unsuccessful, they will keep the package at their local hub for up to 5 days. After 5 days, the item will be shipped to BSHT.Inc. Once item(s) are received and processed, refunds are generally issued within ten (10) business days. You will not be refunded the original shipping fee.

Parcel items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). UPS Returns.

Price Disclaimer

The prices displayed on the BSHT.Inc website are quoted in U.S. dollars and are valid and effective only within the United States, and such prices do not include delivery fees or sales or use taxes, if applicable, which will be added to your total invoice price. You are responsible for the payment of any delivery fees and state and local sales or use taxes that may apply to your order. While our goal is a 100% error-free site, we do not guarantee that any content is accurate or complete, including price information and product specifications. If we discover price errors, they will be corrected on our systems, and the corrected price will apply to your order. BSHT.Inc reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions (including after an order has been submitted and accepted).

BSHT.Inc limited One (1) Year Warranty on Manufacturer Defects

BSHT.Inc provides a limited one (1) year furniture warranty against defects in workmanship and material, only. This one (1) year warranty is effective from the date of delivery and covers the cost of defective parts and materials; customers remain responsible for the cost of labor and transportation. To learn more about this limited warranty and how to file a claim please visit our website at BSHT.Inc Warranty.

Care Free Plan

A separate Care Free Plan, provided by Uniters, may be purchased. To learn more about the extended protection under the Care Free Plan, please visit our website at Care Free Plan.

California Prop 65

BSHT.Inc Furniture upholstery products contain chemicals known to the state of California to cause cancer, or birth defects or other reproductive harm.

Penny Authorization on Your Debit Card

You may see a 1 cent charge on your debit card after you buy online. This is part of our anti-fraud system. The 1 cent charge will fall off your card within 3-4 days. There is no action required on your part.